FAQ’S

FIXED will charge a small fee to schedule your appointment. This is so that FIXED can prioritize customers truly needing immediate services. If you move forward with the estimate, the diagnostic fee is credited toward the cost of your service.

We accept Visa, Mastercard, Discover, and Apple Pay.

We have been in the contracting business for 30 years in Erie, and our customers say the same thing over and over. We need help with small services (under 4 hours). This is exactly the type of work that FIXED does... small home services that contractors don't want to do. The reason that contractors do not get back to people on services, is because they cannot afford to give free estimates, without a guarantee of getting the work, and still cover their costs. They simply cannot survive making a living at it, so they only focus on larger jobs that are "worth their time".

Demand is SO high for small home services, so FIXED must vet its customers, by prioritizing people who are serious and truly want to get the service completed as soon as possible. Thus, the $100 fee ensures a mutually beneficial experience for both the technician and the customer. It benefits the customer to have a professionally vetted, safe technician come to their home, according to their schedule. The technician will diagnose their problem and give them an estimate, with the intention of completing their job during their appointment, if they wish to proceed. They will not have to wait for someone not to call them back or deal with no shows.

Once you schedule your appointment, FIXED will reach out to you and ask a few questions to help your technician be as prepared as possible on the day of your service. If you approve the estimate, your FIXED technician will be prepared to do your service on the day of your appointment.

You will receive real-time updates through the FIXED app, notifying you when your technician will arrive.

The FIXED technician will come to your home in a branded FIXED vehicle and be dressed professionally in FIXED clothing.

Your FIXED technician will provide you with a digital estimate after service diagnosis. If you wish to proceed, you will simply sign the estimate. FIXED’s goal is to complete your service IMMEDIATELY while in your home.

Once the work is completed and you are satisfied, all digital paperwork will be added to your account and you will have the opportunity to rate your technician and review your service. SATISFACTION GUARANTEED!

The FIXED app has been designed to help people with the small home services that they have not been able to get help with. After a customer books their appointment, the app asks a series of questions to help the tech be as prepared as possible to complete the service on the day of the appointment.

We have been in the contracting business for 30 years in Erie, and our customers say the same thing over and over. We need help with small services (under 4 hours). This is exactly the type of work that FIXED does... small home services that contractors don't want to do.

Examples:
Fix a few pieces of siding vs side my home.
Repair my toilet vs remodel my bathroom.
Replace a ceiling fan vs wire a room for electric.
Paint a wall vs paint a room.
Assemble a piece of furniture vs
Build a custom cabinet.

FIXED goes through a formal vetting process with all technicians to ensure safety and professionalism. This includes but is not limited to a two-interview phases, references, an aptitude test, a third party background check, and required training and certifications.

Absolutely! If you move forward with the estimate, the diagnostic fee is credited toward the cost of your service.

We are truly trying to help the people that are having a hard time getting their small services completed. That is why we started FIXED and believe in its process.

Look into FIXED’s membership program. It is the best value for people with ongoing maintenance needs, as well as for those that want to take a preventative approach to home maintenance.

Yes, we are local to Erie and Crawford counties. The company founder has been a home improvement company owner for 30+ years in Erie, PA.

Please call FIXED at 814-434-2628, and a customer experience expert will help you through the process and answer any questions that you may have.

Maintaining and cleaning essential home systems helps them operate more effectively and ENHANCES THE ENERGY EFFICIENCY of your home

EARLY DETECTION of issues can prevent minor problems from escalating into major and costly repairs

Regular maintenance provides EXTENDED LIFESPAN of home components

Regular inspections and maintenance can identify SAFETY HAZARDS and address them promptly

A well-maintained home has a HIGHER RESALE VALUE

Scheduled maintenance helps you avoid UNEXPECTED and UNBUDGETED breakdowns or failures that can disrupt your daily life

Maintaining a clean and well-ventilated home environment can contribute to IMPROVED INDOOR AIR QUALITY

More quality time with family and less time spent tackling your home “to do” list!

A FIXED in-home maiatenance audi takep a roactive approach to Preventative Maintenance. Our experts will thoroughly check your home, identifying potential issues before they become big problems. Energy Efficiency. We'll make sure your home is running at its best, saving you money on energy costs. And perhaps most importantly, Expert Insights. Our skilled professionals teach you "what to do and when" to keep your home running smoothly year-round. Concierge level service.

FIXED can help! We have a Total Home Health Preventative Maintenance package. We take care of all of he maintenance for you! We also have Mainenance Memberships, where we can take care of your preventative maintenance AND tackle your home “to do” list. This is the best “bang for your buck”.