Privacy Policy for FIXED HHS - Handyman Scheduling and Service Platform

Effective Date: 10-3-23

At FIXED HHS ("we," "our," or "us"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our handyman scheduling and service platform (the "Platform"). By using our Platform, you agree to the terms outlined in this Privacy Policy.

Information We Collect:

1.1. User Provided Information:

When you create an account or use our Platform, we may collect personal information such as your name, email address, phone number, and address.

1.2. Service Data:

To facilitate handyman services, we may collect details about the services you request, including the type of service, location, and scheduling preferences.

1.3. Payment Information:

When you make payments for services through our Platform, we collect payment details, including credit card information or other payment methods.

1.4. Communications:

We may collect information about your interactions with us, such as your correspondence with our customer support team or user feedback.

1.5. Usage Information:

We gather information about how you use our Platform, including device information, IP addresses, browser type, and operating system.

1.6. Location Information:

With your consent, we may collect your precise location data to provide you with location-based services.

How We Use Your Information:

2.1. Provide Services:

We use your information to deliver the handyman services you request, including scheduling, matching you with service providers, and processing payments.

2.2. Improve Services:

We analyze usage data to enhance our Platform, develop new features, and improve user experiences.

2.3. Customer Support:

We may use your information to address inquiries, resolve issues, and provide customer support.

2.4. Marketing and Communications:
With your consent, we may send you promotional emails and text messages about our services. You may opt out of marketing communications at any time by following unsubscribe instructions or replying “STOP” to text messages.

We do not sell, rent, or share your personal information, including your mobile number, with third parties for their own marketing or promotional purposes.

Your consent to receive text messages is not a condition of purchase. Message and data rates may apply.

2.5. Legal and Security:

We may use your information to comply with legal obligations, protect our rights and interests, and ensure the security of our Platform and users.

2.6. Text Messaging (SMS) Communications:
By providing your mobile number and opting in, you agree to receive transactional and service-related text messages from FIXED HHS. These may include appointment confirmations, scheduling updates, service notifications, and customer support messages.

We may use third-party service providers to send these communications. Your mobile number will only be shared with such providers as necessary to deliver these messages.

We do not share mobile opt-in data or consent with any third parties for marketing purposes. You may opt out of text messaging at any time by replying “STOP.”

How We Share Your Information: We do not sell your personal information to third parties.

3.1. Service Providers:
We may share your information with trusted third-party service providers, contractors, and handyman professionals as necessary to fulfill your service requests. This includes sharing relevant contact and service details required to complete scheduled work.

We may also share limited information, such as your mobile number, with third-party communication providers solely to facilitate service-related communications (e.g., appointment confirmations and updates).

These third parties are only permitted to use your information to provide services on our behalf and not for their own marketing purposes.

3.2. Legal Requirements:

We may disclose your information in response to legal processes or to comply with applicable laws and regulations.

3.3. Business Transactions:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party as part of the transaction.

Your Choices:

4.1. Account Information:

You can access and update your account information by logging into your account settings on the Platform.

4.2. Communication Preferences:

You can manage your communication preferences by unsubscribing from promotional emails or adjusting notification settings in your account.

Security:

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. Please keep your login credentials confidential and notify us of any unauthorized access to your account.

Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes through the Platform or by other means.

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at desiree@fixedhhs.com.

By using the FIXED HHS Platform, you acknowledge that you have read and agreed to the terms of this Privacy Policy.

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at desiree@fixedhhs.com.

By using the FIXED HHS Platform, you acknowledge that you have read and agreed to the terms of this Privacy Policy.